Shipping Policy
Welcome to Kateyager. We recognize that when you invest in high-quality fashion—whether it is one of our signature Dresses, a pair of premium Jeans & Denim, a tailored Jumpsuit, sophisticated Outerwear, or a modern Two-Piece Set—the delivery experience is a vital component of your purchase. At kateyager.com, we are committed to professional logistics, transparent communication, and timely delivery.
Our shipping framework is designed to provide you with a reliable and predictable arrival window. We have partnered with the world’s leading logistics providers to ensure your garments are handled with the care they deserve from the moment they leave our facility until they reach your doorstep.
1. Shipping Rates and Destinations
At Kateyager, we believe in straightforward pricing. We do not implement hidden surcharges based on the weight of your package or the complexity of the garment. Whether you are ordering a lightweight silk dress or a heavy-duty denim jacket, our shipping rate remains consistent.
Domestic Shipping (United States)
We currently focus our operations on providing exceptional service within the United States. All domestic orders are eligible for our professional flat-rate shipping model.
| Shipping Service | Destination | Shipping Rate |
| Standard Ground Delivery | United States (Domestic) | $6.99 Flat Rate |
Note: The flat rate of $6.99 is applied per order, regardless of the number of items in the shipment.
2. The Order Lifecycle: Timelines and Schedules
To provide the most accurate expectations, we break down our delivery window into two distinct phases: Handling Time and Transit Time. Our goal is to ensure that your fashion arrives in pristine condition within the total estimated delivery window of 3 to 9 business days.
A. Order Cut-Off Time
Our logistics team operates on a strict daily schedule to maximize efficiency. To ensure your order enters the handling phase as quickly as possible, please take note of our daily cut-off time.
- Order Cut-Off Time: 5:00 PM (EST)
- Operating Days: Monday through Friday
Scenario: An order placed on Tuesday at 3:00 PM EST will begin the handling process that same evening. An order placed on Tuesday at 6:00 PM EST will be processed as part of the following day’s batch.
B. Handling Time (1 – 2 Business Days)
Handling time is the period during which our warehouse team picks, inspects, and packages your order. For Kateyager, this phase is critical for quality control. Every Two-Piece Set and Outerwear piece is checked for seam integrity and fabric quality before being placed in our professional packaging.
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Standard Handling: 1 to 2 Business Days (Monday – Friday)
C. Transit Time (2 – 7 Business Days)
Once your package has been handed over to our carrier partners (USPS, UPS, or FedEx), the transit phase begins. This is the time it takes for the carrier to move the package from our facility to your delivery address.
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Standard Transit: 2 to 7 Business Days (Monday – Friday)
3. Total Delivery Time Summary
For your convenience, the following table summarizes the comprehensive timeline for a standard Kateyager shipment. Please note that "Business Days" exclude weekends and nationally recognized holidays.
| Shipping Phase | Duration | Days of Operation |
| Order Cut-Off | 5:00 PM (EST) | Monday – Friday |
| Handling Time | 1 – 2 Business Days | Monday – Friday |
| Transit Time | 2 – 7 Business Days | Monday – Friday |
| Total Estimated Delivery | 3 – 9 Business Days | Monday – Friday |
4. Carrier Selection and Delivery Services
Kateyager utilizes a multi-carrier shipping strategy to ensure the most efficient route is taken for your specific geographic location. By partnering with the three most reliable carriers in the United States, we guarantee professional handling for all apparel categories.
- USPS (United States Postal Service): Often used for residential deliveries and PO Boxes.
- UPS (United Parcel Service): Utilized for reliable ground transit and larger outerwear shipments.
- FedEx: Employed for expedited logistics and high-efficiency routes.
Note: The choice of carrier is determined at the time of shipment based on the shipping address and the internal logistics algorithm to ensure the fastest possible transit within the 2-7 day window.
5. Order Tracking and Professional Transparency
Transparency is a cornerstone of the Kateyager experience. We believe that you should have full visibility into the status of your order from the moment of purchase.
- Confirmation Email: Immediately after placing your order, you will receive an automated confirmation email detailing your purchase of Dresses, Jumpsuits, or Denim.
- Shipment Notification: Once the 1-2 day handling phase is complete, our system triggers a shipment notification email.
- Tracking Number: This email will contain a unique tracking number provided by USPS, UPS, or FedEx.
- Real-Time Monitoring: You can click the tracking link provided to view the real-time status and location of your package as it moves through the carrier’s network.
Please allow up to 24 hours from the receipt of your tracking number for the carrier to update their digital tracking portal.
6. Detailed Handling for Kateyager Apparel
We understand that different garments require different handling techniques to ensure they arrive ready to wear. Our warehouse team is trained in specific packaging protocols for each of our collections:
- Dresses & Jumpsuits: These items are folded with archival-grade tissue to minimize permanent creasing. We use moisture-resistant poly-mailers or structured boxes depending on the fabric's delicacy.
- Jeans & Denim: Given the durability of denim, these items are securely packaged to withstand the rigors of transit while maintaining their wash and finish.
- Outerwear: Jackets and coats are often larger and heavier. We utilize appropriately sized boxes to ensure the structured shoulders and heavy zippers are protected during the 2-7 day transit period.
- Two-Piece Sets: We ensure both components of the set are packaged together in a single protective sleeve within the shipping box to prevent items from becoming separated.
7. Delivery Address and Accuracy
To maintain our shipping timelines, it is imperative that the delivery information provided at checkout is accurate and complete.
Correcting an Address
If you realize there is a typo or error in your shipping address after placing an order, please contact support@kateyager.com immediately.
- Before 5 PM EST: If the request is received before our daily cut-off, we can usually modify the address.
- After Shipment: Once the 1-2 day handling period has ended and a tracking number has been generated, we cannot change the destination address. In such cases, the customer may need to contact the carrier (USPS, UPS, or FedEx) directly to request a reroute.
P.O. Boxes and Military Addresses
We do ship to P.O. Boxes via USPS. However, for large Outerwear orders or bulky Denim shipments, we recommend providing a physical street address to ensure the widest range of carrier options (UPS/FedEx) is available.
8. Undeliverable and Refused Packages
In the event that a package is returned to Kateyager as "Undeliverable" or "Refused," our professional support team will reach out to you to resolve the issue.
- Insufficient Address: If the carrier returns the package due to an invalid address, we will contact you for a corrected destination. A secondary shipping fee may be required for reshipment.
- Refused by Receiver: If a package is refused upon delivery, it will be returned to our facility. Upon receipt, a refund will be processed minus the original $6.99 shipping fee and any return shipping costs incurred by the carrier.
9. Lost, Stolen, or Damaged Shipments
While our carrier partners (USPS, UPS, FedEx) maintain high success rates, we understand that transit issues can occur.
Damaged Garments
If your order arrives and the packaging is significantly damaged, please inspect your Dresses or Jumpsuits immediately.
- Action Required: Contact support@kateyager.com within 48 hours of delivery.
- Documentation: Please provide clear photographs of both the damaged packaging and the affected garment.
Missing Packages
If your tracking number indicates "Delivered" but you cannot locate your package:
- Check with neighbors or building management.
- Wait 24 hours (sometimes carriers mark items as delivered prematurely).
- If the package remains missing, contact the carrier to file a claim. Kateyager is not responsible for packages stolen after a successful delivery confirmation by the carrier.
10. Holiday Schedules and Seasonal Delays
Kateyager observes all United States federal holidays. Our 1-2 day handling and 2-7 day transit windows do not include the following days:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
During high-volume seasons (November and December), carriers may experience increased transit times. We recommend placing orders for Two-Piece Sets and Outerwear at least 14 days in advance of any specific event or holiday deadline to ensure timely arrival.
11. Cancellation Policy (Prior to Shipment)
If you change your mind shortly after placing an order, you may request a cancellation.
- Window for Cancellation: Requests must be sent to support@kateyager.com before 5:00 PM EST on the day the order was placed.
- Processed Orders: If the order has already entered the handling phase, we may not be able to stop the shipment. In this case, you will need to follow our standard return procedure once the item arrives.
12. Professional Support and Contact Information
At Kateyager, we pride ourselves on providing high-touch, professional customer support. Our team is based in the United States and is equipped to assist you with any inquiries regarding our shipping procedures, garment handling, or tracking updates.
Contact Details:
- Store Name: Kateyager
- Official Email: support@kateyager.com
- Operating Hours: Monday – Saturday | 9:00 AM – 5:00 PM (Local Time)
- Observed Rest Day: Sunday
When contacting us regarding an existing order, please include your Full Name and Order Number in the subject line to ensure an expedited response. Our support team aims to reply to all shipping-related inquiries within one business day.
13. Summary of Shipping Terms
| Item | Detail |
| Shipping Rate | $6.99 Flat Rate (Domestic) |
| Order Cut-Off | 5:00 PM EST (Monday – Friday) |
| Handling Time | 1 – 2 Business Days |
| Transit Time | 2 – 7 Business Days |
| Carrier Partners | USPS, UPS, FedEx |
| Inventory Types | Dresses, Jeans, Jumpsuits, Outerwear, Sets |
14. Conclusion
By completing a purchase on kateyager.com, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy. We have built these guidelines to ensure that every transaction is rooted in clarity and professional integrity.
Our mission is to get your new Kateyager pieces to you as safely and efficiently as possible, allowing you to focus on what truly matters: looking and feeling your absolute best in our curated fashion collections. Whether it is a new pair of denim for a weekend outing or a stunning jumpsuit for a special event, we are honored to be your partner in style.
Thank you for choosing Kateyager.
Last Updated: December 2025
